Terms of Service
These Terms of Service explain the rules that apply when you order sneakers from SolePace. By placing an order, you agree to the terms below.
Orders and Pricing
All prices are shown at checkout before you pay. We sell branded sneakers at discount prices, and availability can change. If an item you ordered is unavailable, we will contact you using the details you provide. Please check your size and model carefully before confirming an order, since we cannot change an order once it has shipped.
Payment and Secure Checkout
Checkout is secure. Payment is taken when you place your order. We do not store full payment details on our side; payment processing is handled by our checkout provider.
Shipping
- Shipping takes 7-15 business days.
- Orders ship with a tracking number, which we send once your order leaves our warehouse.
- Shipping is free on orders over $50.
- Delivery times are estimates and can be affected by customs or carrier delays.
Returns
Returns are accepted within 30 days of delivery. Sneakers should be unworn and in their original condition and packaging. Contact us first so we can guide you through the return. Refunds are issued to the original payment method after we receive and check the returned sneakers.
Support
If you have a question about an order, a size for a family member or a return, contact us by WhatsApp or through the contact form on the site. We reply as quickly as we can.
Product Information
We describe sneakers as accurately as possible, including brand and model. Colors can look slightly different depending on your screen. Sizes follow the sizing shown on each product page.
Changes to These Terms
We may update these terms from time to time. The version published on this page applies to new orders placed after it goes live.
Contact
Questions about these terms can be sent by WhatsApp or through the contact form.