Contact Us
We're Here to Help
Need help finding the right sneakers for your family? Have a question about an order? The SolePace team is ready to assist you by WhatsApp or through the contact form below.
How to Reach Us
- WhatsApp: Message us for quick answers about sizing, styles, or order updates. We're available during business hours.
- Contact Form: Fill out the form with your name, email, order number (if you have one), and message. We'll get back to you as soon as possible.
Shipping & Delivery
We ship worldwide. Orders are processed and shipped with a tracking number, and delivery takes 7-15 business days. Shipping is free on orders over $50. You'll receive a tracking number once your order ships so you can follow its progress.
Returns & Exchanges
If something isn't right, you can return your sneakers within 30 days of delivery. Just contact us via WhatsApp or the form to start the process. Please note that returned shoes should be in their original condition.
Secure Checkout
Shop with confidence: our checkout is secure, and your personal information is protected.
Frequently Asked Questions
- How long does shipping take? Delivery takes 7-15 business days.
- Do you provide tracking? Yes, every order ships with a tracking number.
- What if I need to return? Returns are accepted within 30 days of delivery.
- How do I contact you? Reach us on WhatsApp or via the contact form.
We're glad to help you and your family find the perfect sneakers. Get in touch today!