Shipping
Every order from SolePace ships with a tracking number, so you can follow your sneakers from our warehouse to your door. We work with international carriers to deliver to customers around the world, and shipping takes 7-15 business days.
Free Shipping on Orders Over $50
Order more than $50 and shipping is free. That makes it easy to pick up matching sneakers for kids and adults in a single order and stay above the free shipping threshold. Orders under $50 are shipped at our standard rate, shown during checkout before you pay.
Tracking Your Order
Once your order is packed, it ships with a tracking number. We send the number to you so you can check the status of your delivery at any time. If tracking has not updated for several days, send us a message and we will check on it for you.
Delivery Times
- Shipping takes 7-15 business days.
- Delivery times can vary by destination and carrier.
- Orders ship with a tracking number.
Because many customers order more than one pair, sneakers for different family members may arrive in separate packages. Each package has its own tracking number, so check the shipping email for all the numbers linked to your order.
Returns Within 30 Days
If a pair does not fit, you can return it within 30 days of delivery. Please return sneakers unworn and in their original condition. Contact us first and we will explain how to start the return.
Secure Checkout
Checkout is secure, so your payment details are protected when you place your order. You will receive a confirmation once your order is placed and another message when it ships with its tracking number.
Need Help?
If you have a question about shipping, tracking or returns, our support team is available by WhatsApp or through the contact form. Tell us your order number and we will get back to you with an answer.