Return Policy

We want every pair from SolePace to work out for your family. If something isn't right, you can return your sneakers within 30 days of delivery.

Return window

Returns are accepted within 30 days of delivery. Please check the sneakers as soon as your order arrives, and start the return while the window is still open.

Condition of returned sneakers

• Sneakers should be unworn and in the condition you received them.
• Keep the original box and packaging where possible.
• Try shoes on indoors so the soles stay clean.
• If an item arrived damaged or incorrect, contact us first so we can help.

How to start a return

• Message us on WhatsApp or use the contact form with your order number.
• Tell us which sneakers you're returning and whether the sizes didn't work for your kids or adults.
• We'll reply with the return steps and the details you need to send the shoes back.
• Ship the sneakers back once you have those details.

Shipping and tracking

Orders ship with a tracking number, and shipping takes 7-15 business days. Keep the tracking details until your order arrives. Return shipping is arranged by you unless we've agreed otherwise.

Refunds

Once your return is received and checked, we'll process the refund to your original payment method. Refund timing depends on your bank or card provider. If you paid by a method we can't refund directly, contact us and we'll explain the options.

Sizing for kids and adults

Matching sneakers for kids and adults can mean different sizes in the same order. If one size doesn't fit, you can return those sneakers within the 30-day window while keeping the rest of the order. Check the size chart before ordering and message us if you're unsure which size to pick.

Free shipping and secure checkout

Shipping is free on orders over $50. Checkout is secure, and you'll receive a tracking number when your order ships. Support is available by WhatsApp or the contact form if you have questions about a return.