Privacy Policy
What we collect
SolePace collects the information you give us when you place an order or contact support. This includes your name, email address, shipping address, and order details such as the sneaker size and quantity you choose. Payment is handled through secure checkout, so your full card details are not stored by us.
We also collect basic technical data when you browse the site, such as your browser type and the pages you visit. This helps us keep the store working and understand which sneakers families are looking for.
How we use your information
- To process and pack your order and send it to the right address.
- To email your order confirmation and a tracking number once your order ships.
- To answer questions sent by WhatsApp or through the contact form.
- To handle returns within 30 days of delivery.
- To improve the site and the way we present sizes for kids and adults.
Sharing your information
We share only what is needed to complete your order. Shipping partners receive your name and delivery address so your sneakers can reach you, and payment providers receive the details needed for secure checkout. We do not sell your personal information.
Cookies
Cookies help the site remember your cart and keep you signed in during a visit. You can block cookies in your browser settings, but parts of the store may then work less smoothly.
Your choices
You can ask to see, correct, or delete the personal information we hold about you by writing to us through the contact form or on WhatsApp. If you want to stop receiving marketing messages, use the unsubscribe link in any email or send us a request.
Data security
We take reasonable steps to protect your information, and checkout is encrypted. No method of storage or transfer is completely secure, so we cannot promise absolute protection.
Order and delivery facts
Orders ship with a tracking number, and shipping takes 7-15 business days. Shipping is free on orders over $50. Returns are accepted within 30 days of delivery. For help with any order, reach us by WhatsApp or the contact form.
Changes to this policy
We may update this policy from time to time. The version on this page applies when you use the site.